❓ 1. What is CosVt?

CosVt is a skincare and cosmetics brand offering carefully formulated products made with natural and effective ingredients. We’re committed to providing safe, high-quality skincare solutions for all skin types—right here in Pakistan.

❓ 2. Where do you deliver?

We currently deliver nationwide across Pakistan, including major cities and remote areas through trusted courier partners.

❓ 3. How long does delivery take?

Orders are typically delivered within 2 to 3 business days. Delays may occur during public holidays, peak seasons, or due to courier issues.

❓ 4. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email or SMS. You can track your package through the courier’s website or contact our support team for help.

❓ 5. What payment methods do you accept?

We accept:

  • Cash on Delivery (COD)

  • Bank transfers

  • Easypaisa / JazzCash

(Online payment gateway coming soon, if applicable.)

❓ 6. Are your products suitable for all skin types?

Yes, our products are designed to be gentle, safe, and effective for all skin types, including sensitive skin. However, we always recommend doing a patch test before first-time use.

❓ 7. Are your products halal and cruelty-free?

Yes! Our products are cruelty-free and free from any harsh or prohibited ingredients. We prioritize clean, ethical, and halal-friendly formulations.

❓ 8. Can I return or exchange a product?

Yes, returns or exchanges are accepted within 7 days of delivery for unused and sealed items. Visit our Returns Policy for full details.

❓ 9. How do I request a refund?

If you received a wrong or damaged item, or your return has been approved, we’ll process your refund within 5–7 business days via bank transfer, Easypaisa, or JazzCash.

❓ 10. How should I store your skincare products?

Store products in a cool, dry place, away from direct sunlight. Avoid exposure to heat or moisture to preserve product quality.

❓ 11. Do you offer discounts or promotions?

Yes! We regularly offer seasonal discounts, bundle deals, and exclusive promotions. Follow us on social media and subscribe to our newsletter for updates.

❓ 12. How can I contact customer support?

You can reach us via:

  • 📧 Email: contact@cosvt.store

  • 📱 WhatsApp/Phone: +92 325 8169410

  • 💬 Social Media DMs
    Our support team is available Monday to Saturday, 9 AM to 8 PM.